Shipping & Return Policy

Online Orders

Orders placed online will be processed the next business day. All orders will be shipped by USPS Mail or UPS unless otherwise noted. 

Curbside Pickup: All pickup orders will be usually ready in 4 hours after orders are placed and you will receive an email confirmation when the order is ready to be picked up.

• Please bring your order confirmation and valid photo ID. Call 213-689-7772 on arrival, we will meet you at the curbside.
  Pickup is available from 10am-12pm and 2-4pm, Mon-Fri.

Masks, Custom and Wholesale Orders

Shipping terms do not apply for masks, custom and wholesale orders. For shipping-related questions, please call (213) 689-7772 Monday through Friday 9am-6pm.  For masks, please refer to the product description page.

 

Return policy

Please notify us within 5 days of receipt of your order. * Discrepancies should be reported within 48 hours of receipt of your order * Returns will not be accepted without a Return Authorization Number (RA#) * Re-Stocking Fee of 20% may be applied * Used or Washed items are not returnable unless proven to be defective.

 

Return Authorization Number (RA #)

Please contact us via e-mail or call (213) 689-7772 to request a Return Authorization Number. If emailing, indicate the reason for your return and put "RETURN AUTHORIZATION NUMBER REQUEST" in the subject. Returns will not be accepted without a RA #. Once you receive your RA # include your name, address, phone number, copy of receipt or invoice with shipment so we can process the return quickly. Write the RA # on the carton and the copy of the invoice or packing slip in the carton.

 

Returns

We will refund your order upon receipt of your returned product. Please note shipping charges will be credited if it is a result of our error. For returned items, a 10% restocking fee may apply.

 

Refused Orders

Products that are refused when carriers attempt to deliver are charged a 10% Re-Stocking fee plus shipping charges.